I called Shark Customer Service today and it was one of the easiest and best customer service experiences I have ever had. I have a cordless vac but the "flexology wand" has a design flaw in the hinge so it's weak and subject to excess wear and tear. I have replaced a wand already about 12-18mo ago which cost me £30 to replace.The replacement has again failed in the same place of course, so called the helpline today, ready to complain that I didn't want to spend £30, again, and anyway the part was out of stock...Spoke to a lady called Andreea and she literally sorted everything out within a few minutes. She said the product actually came with a FIVE year warranty... at which I nearly fell off my seat. Nobody told me I had such a long warranty, and I've never seen such a long warranty on a vacuum before. I've only ever seen 1-3 years on electronic goods such as these.Anyway, she is sending out an alternative product number so it will be a different colour but it fits my vac and the cost to me is ZERO. Couldn't be happier... other than the fact I already spent £30 a while back trying to fix the same problem at my own expense hahaha
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Sharkcordless.co.uk is an official site of Shark Clean UK, where Shark products can be purchased directly. Creators of 5-star customer rated upright, cordless and handheld vacuum cleaners and steam mops, Shark’s revolutionary floorcare solutions are quickly gaining popularity in the UK, having already earned a dedicated following in the USA. Developed through customer testing to combat real-life cleaning frustrations. Discover the perfect Shark for you and your home…See more
