Bought a Shark anti Hair wrap Duo Clean Cordless hoover November 2021. Previous Hoover was vax it was cheaper and had lasted 5 years still works. But wanted new one and trusted Shark was good name. Always cleaned filters monthly along with floor nozzle and soft roller as per instructions. Around the year mark things started to go wrong, suction got poorer, then wand became unstable and broke, I noticed wired showing that shouldn't be. I never experienced this with any hoover before, have used VAX and DYSON previously. Rang customer service, they said would replace wand. (five year guarantee) But then had issues with bucket catch sticking, had to really press hard to get it open to empty daily, then noticed when cleaning filters they were saturated with dust instead of just slightly grey tinge from dust monthly normally, again reported, and told last replacement had been good will!! which was never told before and can't allow another??? told was physical damage not mechanical and not covered by 5 year guarantee then told can not speak to manager as they do not pass customers on the managers about this type of thing??? . Really!!! so my point is please do not buy SHARKS go for VAX they are far better quality and alot cheaper especially they're cordless or DYSON bit more expensive but works well after a year even !!!BTW emailed CEO and customer service and no replies so tells you alot about the company and also still got no response as to complaints process... MY ADVICE IF YOU SPEND THIS AMOUNT OF MONEY GO FOR VAX OR DYSON BETTER ALL ROUND
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Sharkcordless.co.uk is an official site of Shark Clean UK, where Shark products can be purchased directly. Creators of 5-star customer rated upright, cordless and handheld vacuum cleaners and steam mops, Shark’s revolutionary floorcare solutions are quickly gaining popularity in the UK, having already earned a dedicated following in the USA. Developed through customer testing to combat real-life cleaning frustrations. Discover the perfect Shark for you and your home…See more
