I ordered from the sharkninja website and particularly chose their offer for s cordless hoover with 120 mins runtime at a reduced price. When I received the hoover it was a corded hoover with a reduced runtime but with no explanation. When I contacted the call centre the agent said that the website wasn’t updated and they no longer had this offer so had sent an alternative hoover. My concern was that they hadn’t even let me know snd thought I would just accept it. There were no apologies and eventually after persuasion the agent offered to send an equivalent more expensive hoover and collect the first hoover. This was eventually sorted after 2 further phone calls as it wasn’t clear from messages from the courier company that they would pick up the first hoover and deliver the new one at the same time. On the delivery day there was some confusion with the courier company about delivering the new hoover but this was sorted out.I feel that with such a huge company should have much better Customer Service, so I am disappointed. If I hadnt been a past and very impressed owner of a Shark hoover then this service would have certainly put me off the company and I would have taken my business elsewhere.
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Sharkcordless.co.uk is an official site of Shark Clean UK, where Shark products can be purchased directly. Creators of 5-star customer rated upright, cordless and handheld vacuum cleaners and steam mops, Shark’s revolutionary floorcare solutions are quickly gaining popularity in the UK, having already earned a dedicated following in the USA. Developed through customer testing to combat real-life cleaning frustrations. Discover the perfect Shark for you and your home…See more
