This is my second Shark cleaner. I have the corded which is excellent and decided to buy a cordless as my current one is not cleaning so well. I placed my order online with delivery to my home address but it has ended up at my local DPD delivery hub as I apparently have this as my default. It is a default for small packages, such as medical supplies and my carer or neighbour will collect for me as I’m disabled. I had completely forgotten about using this hub as my default nor did I know that Shark were going to send it there.An email advised me the day before delivery that it was going there and not to my home address which was used on my online order. Despite calls to Shark and DPD they could do nothing to alter the delivery. I emailed Shark on the 12th of April and received a reply advising my request to resend was under review. Today the 17th I had to phone Shark and the advisor has now past this onto their warehouse. The pick up point is only across the railway tracks, about 7 minutes walk but I can’t expect my carer or neighbour to carry a vacuum cleaner. I cannot understand why, with notice that the delivery couldn’t be brought round to my flat. Despite technological overdrive in 2023 the driver who was to deliver my package couldn’t be contacted or the address altered in the system, especially as it was 24 hours before it was to be dropped off. This is the UK in 2023, nothing works smoothly and this becomes so much more noticeable when you are disabled.UPDATE 21 APRIL 2023. 9 days and absolutely no communications from Shark.
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Sharkcordless.co.uk is an official site of Shark Clean UK, where Shark products can be purchased directly. Creators of 5-star customer rated upright, cordless and handheld vacuum cleaners and steam mops, Shark’s revolutionary floorcare solutions are quickly gaining popularity in the UK, having already earned a dedicated following in the USA. Developed through customer testing to combat real-life cleaning frustrations. Discover the perfect Shark for you and your home…See more
