I emailed customer services about a new vaccum cleaner can't fully charge. I explained in details about the issues, it was simply that every time I charge the vacuum cleaner it can't go up to 100%. I did this for 5+ times. The customer services guy (Jeremy) insist that I had to call their product support team for trouble shoot. I explained to him if they send me a new battery and it return the old one then I don't need to return the whole set. The product support guy hanged up my phone 10 mins into the trouble shooting. The product itself was fine, but the customer services and product support is horrible.
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Sharkcordless.co.uk is an official site of Shark Clean UK, where Shark products can be purchased directly. Creators of 5-star customer rated upright, cordless and handheld vacuum cleaners and steam mops, Shark’s revolutionary floorcare solutions are quickly gaining popularity in the UK, having already earned a dedicated following in the USA. Developed through customer testing to combat real-life cleaning frustrations. Discover the perfect Shark for you and your home…See more
