Absolutely terrible customer service and hoover is rubbish!!! Bought a shark cordless IZ320uk and it stopped sucking up as much within a few months. Phoned customer service who ‘trouble shouted’, so they sent us a new part. Which didn’t work. So phoned again and they said they’ll send return label which never got sent. So phoned again got said return label and sent hoover back. New hoover arrived and it’s the cheaper and single battery one!!! So phoned again and they said they’d send a new battery as the one we had is discontinued. So I explained the one we bought originally was 100 pounds more and we want the equivalent. George said he was dealing with it and puts the phone down!!! I try to ring back and the line goes dead several times. Then I phone back later and apparently their system is down and I’ll have to phone back. When I asked them if they could phone me apparently they can’t. Not resolved and absolutely awful customer service am extremely dissatisfied and disappointed.
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Sharkcordless.co.uk is an official site of Shark Clean UK, where Shark products can be purchased directly. Creators of 5-star customer rated upright, cordless and handheld vacuum cleaners and steam mops, Shark’s revolutionary floorcare solutions are quickly gaining popularity in the UK, having already earned a dedicated following in the USA. Developed through customer testing to combat real-life cleaning frustrations. Discover the perfect Shark for you and your home…See more
