This is my second purchase in a week and am out of pocket of nearly £450 in hard cash as refunds take so long. First cordless wouldn’t pick up, advisor told me to wash filters and put them back in and try again (I declined). He then expected my husband and my self to carry cleaner to DPD depot which is two and a half miles away. Otherwise it would cost us £15 to return. Second purchase was from Amazon advertises battery last up to to one hour, it doesn’t even last 35 Minutes contacted Shark promised replacement battery would be despatched, every time I ring keep getting told out of stock. Spoke to a Manager called Joanne who has informed me cannot send back now, reason is since being told I was to receive a replacement battery, discarded box as planned keeping cleaner and box is a fire hazard. Since I don’t have box won’t accept back seemingly in terms and conditions. So please be warned before purchasing with this company that the aftercare is non existent. Plus it’s going to take up to 20 days to refund for first cleaner, let’s just hope this happens. I will never purchase from this company again.
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Sharkcordless.co.uk is an official site of Shark Clean UK, where Shark products can be purchased directly. Creators of 5-star customer rated upright, cordless and handheld vacuum cleaners and steam mops, Shark’s revolutionary floorcare solutions are quickly gaining popularity in the UK, having already earned a dedicated following in the USA. Developed through customer testing to combat real-life cleaning frustrations. Discover the perfect Shark for you and your home…See more
