I have only given this three stars because I have had a huge issue with the battery. The machine itself is really good, the attachments work well, but the battery life isn't anywhere near what it should be and I can only get 15 minutes of vacuuming from starting at 100%. I phoned after a week and had a video call with a customer services rep who said that they would send me a new battery or a new unit, but that the batteries were out of stock. Despite being told they would email me with an update, I had to phone again today (28 March) as I'd heard nothing. I was then told the batteries wouldn't be back in stock until 7 May. If I want a replacement unit I've got to find a box to pack the old one up in and return it to them beforehand.. ..hence no vacuum for a while. As I don't have a box big enough I asked if they would send a new unit and then I can return the faulty one in the same box but was told they couldn't do that. I'm so disappointed with the response to this issue, hence the 3 stars only.
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Sharkcordless.co.uk is an official site of Shark Clean UK, where Shark products can be purchased directly. Creators of 5-star customer rated upright, cordless and handheld vacuum cleaners and steam mops, Shark’s revolutionary floorcare solutions are quickly gaining popularity in the UK, having already earned a dedicated following in the USA. Developed through customer testing to combat real-life cleaning frustrations. Discover the perfect Shark for you and your home…See more
