I was gifted a Shark FlexFusion in February 2025 after my Dyson Supersonic lasted five years. I genuinely liked the FlexFusion at first. It worked well on my thick, curly hair and seemed like a solid replacement.
It stopped working on August 4, 2025.
Customer support instructed me to “cut the cord” and discard it before sending a replacement. I complied.
By the end of December 2025, the replacement failed.
I called again. This time, I was upgraded to the Glam Styler. I remained patient and hopeful.
The Glam Styler failed by February 5, 2026. Less than a month later.
In under one year, I have had three Shark styling tools fail.
Each failure required an hour-long call, forced disposal of the product, and the same scripted process. Being repeatedly told to cut the cord and throw away an almost new appliance is wasteful, inconvenient, and environmentally irresponsible.
After the third failure, I requested a refund. I was denied because the product was a gift and they did not have proof of purchase, despite the device being registered and under warranty.
During that conversation, I was met with laughter from Ordilyah.
Instead of addressing the reliability issue or offering a refund, they offered to send me a Ninja Foodi. That is not a resolution. It is a deflection.
Three defective devices in less than twelve months is not bad luck. It is a pattern.
I initially recommended this brand. I no longer can.
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