Review Time
I bought the SharkNinja neverstick 12-piece cookware set five years ago. Their warranty is for 10 years. I sent them pictures and the they agreed to replace two pots and three pans after just five years. Except they are not. They keep just saying the items is not in stock and please wait 4-6 weeks. It's been over two MONTHs. It's not a warranty if you don't honor it. Never by SharkNinja!
I felt like the price is way too high for the perfrmance of the vacuum I bought. Short battery life and sometimes theres a tendecny to clog. I also felt that its not sturdy like a plastic feel.
I am a Shark power user. I own a Shark robot vacuum, a 2-in-1 unit, a handheld vacuum, a Ninja air fryer, and a blender. Despite my loyalty, Shark's support has been a massive disappointment. My vacuum failed in less than 2.5 years, and I was told that replacing the 'pod' would cost more than a brand-new machine.
Offering a mere 30% discount for a premature malfunction is an insult to a customer with five of your products. I expected a fair resolution, not to be told to throw away a 2-year-old appliance. Unless Shark provides a significant loyalty credit or a reasonable repair, I am moving all my future business to your competitors
I was gifted a Shark FlexFusion in February 2025 after my Dyson Supersonic lasted five years. I genuinely liked the FlexFusion at first. It worked well on my thick, curly hair and seemed like a solid replacement.
It stopped working on August 4, 2025.
Customer support instructed me to “cut the cord” and discard it before sending a replacement. I complied.
By the end of December 2025, the replacement failed.
I called again. This time, I was upgraded to the Glam Styler. I remained patient and hopeful.
The Glam Styler failed by February 5, 2026. Less than a month later.
In under one year, I have had three Shark styling tools fail.
Each failure required an hour-long call, forced disposal of the product, and the same scripted process. Being repeatedly told to cut the cord and throw away an almost new appliance is wasteful, inconvenient, and environmentally irresponsible.
After the third failure, I requested a refund. I was denied because the product was a gift and they did not have proof of purchase, despite the device being registered and under warranty.
During that conversation, I was met with laughter from Ordilyah.
Instead of addressing the reliability issue or offering a refund, they offered to send me a Ninja Foodi. That is not a resolution. It is a deflection.
Three defective devices in less than twelve months is not bad luck. It is a pattern.
I initially recommended this brand. I no longer can.
I bought a frozen slushie machine on the 18th of November, and it seems the item was shipped from a location but returned shortly after on the 28th. I've been calling daily for the past five days, speaking to different representatives each time, seeking updates and sending emails, but I've received no responses. Each call provided a different story. Today, I was informed that my item was received on the 28th, but there is no stock available, and I will have to wait until February for it to be resent. The level of customer service I encountered has been exceptionally poor and unprofessional. I would advise anyone I talk to to avoid this company as they are truly disappointing.
I would only consider buying again if absolutely necessary. The products have a short lifespan, and their warranty program is ineffective. I received a robot as a gift in September, but the battery failed. They informed me it had been previously used in January, categorizing it as refurbished, which meant they wouldn't honor the warranty.
We bought a pot and pan set with a lifetime warranty, but after a year, the ceramic coating started to lift. I was informed that the original line was no longer available and was offered a different set that feels inferior. I am very dissatisfied with the lack of options and support regarding the warranty.
I would only consider buying again if I was in a desperate situation. Their products tend to have a short lifespan, and the warranty program is ineffective. I received a robot as a gift in September, but the battery failed. They claimed it was previously used in January, labeling it as a refurbished product, so they refused to honor the warranty.
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