I am a Shark power user. I own a Shark robot vacuum, a 2-in-1 unit, a handheld vacuum, a Ninja air fryer, and a blender. Despite my loyalty, Shark's support has been a massive disappointment. My vacuum failed in less than 2.5 years, and I was told that replacing the 'pod' would cost more than a brand-new machine.
Offering a mere 30% discount for a premature malfunction is an insult to a customer with five of your products. I expected a fair resolution, not to be told to throw away a 2-year-old appliance. Unless Shark provides a significant loyalty credit or a reasonable repair, I am moving all my future business to your competitors
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