I previously had a Wi-Fi-only plan with the service, paying around $70/month. As my contract was about to expire, I reached out and was informed of a special offer: I could renew and add a streaming service for a total of $73/month, with a guarantee that my existing premium plan would stay unchanged. In October, I accepted this offer. However, last month my bill unexpectedly increased to $83. When I inquired about this, I was told I had been switched to a standard plan, despite having maintained the premium plan all along. They even emailed me suggesting I 'upgrade' to premium, which was confusing since I already had it. When I sought clarification, they were unable to help. Even after providing evidence of my premium payments, they refused to make any adjustments. When I attempted to cancel, I was informed of a $325 early cancellation fee, despite the misleading nature of the offer I had accepted. Ultimately, I ended up paying more for a reduced service, faced overbilling, and now they demand a hefty penalty to terminate my service. I find this practice to be unfair, deceptive, and unprofessional. I strongly recommend that others reconsider before engaging in any 'special deals' with this service.
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Shaw Communications Inc. is a Canadian telecommunications company which provides telephone, Internet, television, and mobile services all backed by a fibre optic network.