Review Time
It’s incredibly frustrating to deal with a company that refuses to work with you. I am one of many people in Canada struggling to make ends meet, and yet this service provider has a "pay in full or else" attitude. They demand $300 payments upfront with no flexibility for smaller, manageable installments. This rigid policy is likely why they are losing so many customers. It’s a shame that a massive corporation won’t show a shred of understanding to the very people who keep them in business. Absolutely horrible service and zero compassion for the "paycheck to paycheck" reality.
Forced to sign up to shaw/rogers cable internet as Telus doesn't have good internet in Carstairs, AB. I hate Telus due to their shitty customer service. Been with Shaw/Rogers now for 3 months and we hate it! You Click on the guide, free for me showing, but 50% of the guides showing are not subscribed!? You can't record or even rewind on alot of programs. Shitty programs as we'll as overpriced fro their crap!! Its sad weren't a 2 year contract! Should of just streamed our own shit.
This is by far the worst internet provider in the country, with a connection that frequently goes down. The customer support is inadequate; they claim to send technicians, but after a week, no one shows up. It's frustrating. At this rate, switching to an alternative service would be a better option, as the connection would likely be just as reliable.
If I could rate this company lower, I certainly would. The service has been extremely disappointing, and the customer support has been dreadful. As a long-time customer for nearly 20 years, I've faced consistent issues. The internet often disconnects or freezes, and the prices keep increasing. We decided to switch providers due to a more attractive package and supposedly more reliable service. When I reached out to cancel, the representatives attempted to blame me for not reporting technical issues enough, despite my frequent calls and multiple replacements of the internet equipment. To make matters worse, I was informed of a cancellation fee of $350. Every interaction with the service team has been unpleasant, as they insisted we had only 10 days to cancel the contract. We had just exceeded that timeframe while reporting ongoing freezing issues. How can a company limit valuable customers to such a short cancellation period? I am extremely frustrated and hope for the company's downfall. The support representative I contacted via chat ended the conversation without addressing my concerns. I strongly advise against signing any contract with this company.
Although I am not a customer of the company, I reached out to settle my father's account. I called for help in stopping his service and was fortunate to speak with a representative from PEI named David. If you're looking for an outstanding customer service experience, you should definitely talk to him. He was thorough, friendly, and had a wonderful personality. He really knows how to make the call enjoyable while providing excellent assistance.
My experience with the phone support service was incredibly frustrating. I was prompted to enter my phone number, only to be asked to do it again. Then, it requested my account number, but I had to hurry before the automated voice said, "sorry, I didn't get that," which led me to more subcategories. When I finally hoped to speak with a customer service representative, I was redirected to the main menu instead. I ended up starting over three times due to this ongoing issue. It's clearly a glitch and very time-consuming. Additionally, I'm having trouble with my bill payment; I received conflicting information about where to send my payment, leaving me unsure if my money was sent to the correct place. Overall, the service was extremely disappointing.
I previously had a Wi-Fi-only plan with the service, paying around $70/month. As my contract was about to expire, I reached out and was informed of a special offer: I could renew and add a streaming service for a total of $73/month, with a guarantee that my existing premium plan would stay unchanged. In October, I accepted this offer. However, last month my bill unexpectedly increased to $83. When I inquired about this, I was told I had been switched to a standard plan, despite having maintained the premium plan all along. They even emailed me suggesting I 'upgrade' to premium, which was confusing since I already had it. When I sought clarification, they were unable to help. Even after providing evidence of my premium payments, they refused to make any adjustments. When I attempted to cancel, I was informed of a $325 early cancellation fee, despite the misleading nature of the offer I had accepted. Ultimately, I ended up paying more for a reduced service, faced overbilling, and now they demand a hefty penalty to terminate my service. I find this practice to be unfair, deceptive, and unprofessional. I strongly recommend that others reconsider before engaging in any 'special deals' with this service.
I previously had a Wi-Fi-only subscription, paying around $70/month. As my contract was ending, I was informed about a special offer to renew and add a streaming service for a total of $73/month, with a guarantee that my existing premium plan would remain unchanged. I accepted this offer, but my bill unexpectedly increased to $83 the following month. When I inquired, they stated I had been switched to a standard plan, even though I had consistently maintained my premium subscription. Despite providing evidence of my premium payments, they refused to rectify the issue. When I attempted to cancel, I was threatened with a hefty early cancellation fee, despite the misleading nature of the offer. Overall, I feel this practice is unfair and unprofessional, and I urge others to be cautious before agreeing to any deals with this service.
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Shaw Communications Inc. is a Canadian telecommunications company which provides telephone, Internet, television, and mobile services all backed by a fibre optic network.
