If I could rate this company lower, I certainly would. The service has been extremely disappointing, and the customer support has been dreadful. As a long-time customer for nearly 20 years, I've faced consistent issues. The internet often disconnects or freezes, and the prices keep increasing. We decided to switch providers due to a more attractive package and supposedly more reliable service. When I reached out to cancel, the representatives attempted to blame me for not reporting technical issues enough, despite my frequent calls and multiple replacements of the internet equipment. To make matters worse, I was informed of a cancellation fee of $350. Every interaction with the service team has been unpleasant, as they insisted we had only 10 days to cancel the contract. We had just exceeded that timeframe while reporting ongoing freezing issues. How can a company limit valuable customers to such a short cancellation period? I am extremely frustrated and hope for the company's downfall. The support representative I contacted via chat ended the conversation without addressing my concerns. I strongly advise against signing any contract with this company.
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Shaw Communications Inc. is a Canadian telecommunications company which provides telephone, Internet, television, and mobile services all backed by a fibre optic network.