I just returned to Dublin from your castle tour of Ireland. NOT HAPPY!! On September 11th we arrived in Dublin. Our first stop was a tour of Guinness (personally I don’t drink, nor do I have any interest what so ever how alcohol is made), but very much to my surprise I did find it very interesting and enjoyed it.Going forward on September 14, we were brought to Micil Distillery Tour in Galway. It was absolutely awful, the smell was unbearable. It was so bad I left before the tour started (there were six of us in the group and one by one we all walked out it was so bad.) The day didn’t get any better, we arrived at Glenlo Abbey Hotel, you booked dinner at the Pullman. There was not a single thing on the menu I could find to eat!! I went to sleep HUNGRY that night. I do not spend $6500 to go to bed HUNGRY!!! I was livid, it left me so upset it ruined my vacation.On our last day at Dromoland Castle we arranged and PAID for a transfer from the castle back to Dublin Citi Hotel in Dublin. No one showed up to get us!! When we asked the hotel to call your driver Tim Morrissey (name on our reservation) he told them he was NOT aware he was to pick us up. YOU literally left us STRANDED in Clare. I cannot believe your company can be so careless. My sister and I with the help from Dromoland Castle had to find new arrangements to get to Dublin ourselves. Not only did we not have a way to Dublin we also had purchased tickets in advance before we left for Ireland to Trinity Library and the Book of Kells, which to say the least we missed seeing, because we arrived too late for our set time they given us. I am requesting a refund for the transfer, the Trinity Library and the Book of Kells due to your carelessness.The only ray of sunshine for me on this tour was our driver Paddy. He was delightful, personable and knowledgeable. Paddy went out of his way to make everyone in our group happy and succeeded.This was my first experience in Ireland (and will probably my last) I am very disappointed by the entire experience.I would not consider recommending your company to anyone.
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Established in Ireland in 2012 by visionary founder Genevieve Sheehan, Sheenco Travel is a luxury travel brand dedicated to creating bespoke journeys through Ireland and the UK. With a deep-rooted commitment to crafting priceless memories that enrich lives, we specialize in personalized itineraries that reflect the unique interests and desires of each traveler.
Our team of passionate Luxury Travel Specialists—now proudly serving clients across the US and Canada—offer an unmatched level of service and care, ensuring every detail is flawlessly handled. Whether it’s a private castle stay, behind-the-scenes access, or heritage experiences that connect you to your roots, Sheenco elevates travel to something truly unforgettable.
Backed by our core values—listening, caring, and exceeding expectations—we build lasting relationships with our guests, earning their trust one bespoke journey at a time.
Let us show you the magic of Ireland and the UK—curated with heart, handled with professionalism, and remembered for a lifetime.See more
