I placed an order for a sweatshirt on November 29th, and as of December 8th, it still hasn't arrived. Their stated shipping time is 2-3 business days, and I chose this based on that timeline as a gift for my son. He’s visiting me today from Dubai, and I had planned to give it to him, but now it's too late. I've reached out via email and their contact form three times since last week with no response. This gift cost £150, and I'm very disappointed by the lack of communication from the company. They should prioritize responding to customer inquiries within the promised 24 hours, no matter how busy they are.
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A naturally carbon negative knitwear brand working extremely closely with sheep. 🐑
