Where is my order? I placed it 40 days ago!!! The customer service experience I've had with this company is the most disappointing of any online retailer I've dealt with. Caution is advised with this company!!!!! 🚨🚨 I ordered on November 1st, 2025, and have yet to receive my order or a refund. I've received no response to my emails!!! I NEVER RECEIVED MY ORDER!!! Initially, they claimed my order went missing and that they had sent a replacement! Then, two weeks later, they changed their tune, saying they were overwhelmed and slow to process orders but that mine had been sent and would arrive soon. I still have these emails from them!!!! I ORDERED AND PAID ON
NOVEMBER 1ST, 2025. Since November 22nd, my tracking has shown no updates and I've received no replies to my emails for 20 days!!!! They even offered me a 20% discount on my next order, but I haven’t received the first one yet!!!
Then they promised a refund if I didn’t receive my order in 10 days, which was on November 20th. I’ve heard nothing since, no replies, no refunds, and no products!!! Now, as of December 10th, NZ time… 40 days later!!!! The latest tracking update says it has arrived in China. What!!!!! That’s where it originally shipped from and I’m in NZ!!!! Hello????
Terrible customer service!!! I reported this to my bank, and they suspect it may be a scam. They’re prepared to investigate and help me recover my money. It seems this company is leaving me no choice but to pursue that option!!! A warning for anyone considering a purchase from here!!!!
👎👎👎👎👎👎 It should really be rated -10. I can’t believe the positive reviews here – one has to wonder who is actually writing them!!!
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A naturally carbon negative knitwear brand working extremely closely with sheep. 🐑
