I can't give 0 stars since that's not an option. I attempted multiple times to verify my ID with the service, but encountered constant errors like 'oops, something went wrong.' After several attempts, I was locked out for 24 hours without any way to reach the support team. I tried to get help, but they take 4 to 7 days to respond to tickets. I needed access to the program to progress in my studies, yet they failed to implement a functional ID verification system. I'm confident that my university could manage this better.
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