Review Time
At first, I had difficulty verifying my account, which made things very stressful because I needed access to Figma. I contacted SheerID multiple times, but I kept receiving responses that my verification had failed and could not be processed further. It was a very frustrating and discouraging experience.
However, I decided to email them again and CC Figma, attaching my enrollment proof and all the required documents. Within a day, I received a response confirming that my account had been successfully verified.
Although the initial process was difficult, I truly appreciate how quickly they resolved the issue once I provided the necessary proof. I am very thankful and grateful for their prompt assistance in the end.
they answered so quick, and they've always keep the update asap, quite shock about that, and that's a great thing, thank you SheerID, hope u guys keep giving the best support for your user!
I had a problem with accepting my educational mail id for the use of Figma, but after contacting the support team, the issue got resolved. I gor the response in 2 days.
The support is extremely unhelpful and unwilling to assist. I faced issues with verification for a service, and after being directed to the support team, I received a response stating, "we're unable to process your verification request, cannot provide details and this ticket is permanently closed." This is unacceptable. I wasn't given any opportunity to respond. This experience has been incredibly frustrating.
This service is extremely unsatisfactory and demands an excessive amount of sensitive information to confirm basic details. It seems they rely on a flawed AI system that fails to accurately interpret the necessary information. I've encountered significant difficulties trying to verify straightforward facts about my status and benefits, which the service refuses to recognize. Their support team insists they will 'redact' my personal information, but I do not feel comfortable trusting an unknown individual with my confidential data.
My problem was addressed effectively. As a military member, I was attempting to access the professional platform but faced challenges with ID verification. After reaching out to the support team, I received assistance via email, which helped me resolve the issue.
The representative who assisted me was patient, answered all my queries, and helped resolve the issue effectively. It took more than seven days to complete the process, but they remained supportive throughout, and I am extremely grateful.
My experience with this service has been extremely frustrating and worrying. Someone exploited my email address to access a free trial subscription, and somehow the service confirmed this individual as me. What is particularly concerning is that this verification seemingly relied on fake or fraudulent documents. This raises significant doubts about the trustworthiness and security of the identity verification process. If false documents can succeed in passing verification, the system is fundamentally flawed. As a genuine user, I am now faced with the repercussions of identity misuse and unauthorized access to my personal information. A verification service should prevent fraud, not facilitate it. I would strongly recommend that companies and users think twice before depending on this service, as their verification process failed in a fundamental and unacceptable manner in my situation.
I can't give 0 stars since that's not an option. I attempted multiple times to verify my ID with the service, but encountered constant errors like 'oops, something went wrong.' After several attempts, I was locked out for 24 hours without any way to reach the support team. I tried to get help, but they take 4 to 7 days to respond to tickets. I needed access to the program to progress in my studies, yet they failed to implement a functional ID verification system. I'm confident that my university could manage this better.
The representative remained by my side even when I felt frustrated. Thanks to their thorough approach, they successfully guided me to the solution for my issue. The problem originated with the client’s app, and I was led to resolve it. I appreciate the patience shown.
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