My account details were changed - to someone else’s name and address, as a result my order was delivered to an address in London. Shein response was for me to travel to London to obtain the order as they were refusing to refund. Michael (apparent manager) was rude, offensive and completely ignored the fact that my name and address in the account had been changed. He suggested I travelled to the persons home in London, which is over 200 miles from my address to speak to the person who committed the fraud- his lack of insight and clear disregard for customers safety and data breach is astonishing. The only care about getting your money, the lack of customer service skills and knowledge about customers safety and data breaches is that of a toddler. If you want your details stolen then this is the perfect company for you. They probably work in collaboration with the fraudsters. Even after I raised a ticket with the police to prove the details were not mine and address changed. Shein didn’t care as to them they had my money. Customer service skills are shocking. I’ve reported it to my card provider. Within my company we usually place a lot of large orders for productions. However, we won’t be anymore - this data breach also been shared with others
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Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.
