I’ve been a regular customer, but this time I was utterly disgusted with the service they provided. My recent order was delivered but onr item was missing (worth less than £1), yet SHEIN refused to provide any proof that it had been packed or shipped.After several messages, I only received generic copy-and-paste replies — no accountability, no evidence, no resolution. It’s not about the money; it’s about principle and customer care.I asked for photos or records from their warehouse, but they kept insisting everything was fine without showing any proof. Instead, these idiots asking me to send a photo that the item is not in a package. WTF..photo of an empty pack. Its like I'm talking to a brick wall. Are there any human adults working for this company? Oh just a stupid teenagers?For such a big company, it’s sad to see this lack of transparency over something so small. A simple acknowledgment or refund would have shown respect for customers.I hope SHEIN can train their support staff to handle these issues seriously, instead of sending robotic responses.Just disgusted with their service
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Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.
