I am very frustrated and upset with my recent experience with the service. For 10 days, they persistently asked for proof of payment, specifically bank statements/documents, to process my order. Despite reaching out to their customer support multiple times and providing screenshots and documents in various formats as requested, they dismissed each submission without any clear explanation or guidance on what was actually needed. After days of stress and effort, they canceled my order this morning, stating that the required documents were "not sent in time." Now, they claim my refund will take 2-14 business days to process. This entire situation feels like a scam. A trustworthy company wouldn’t hold an order for 10 days, continuously request documents they refuse to accept, and then use that as a reason to cancel and withhold the customer's money for weeks. I strongly recommend avoiding this service. Their customer support is unhelpful, the document verification process is a hassle, and they ultimately canceled my order and are delaying my refund. I find this company to be misleading and possibly fraudulent.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.
