After receiving a reply from the service, I feel compelled to share that I have been in contact with customer support for a month, making their inadequate response even more frustrating. I have used this platform and another online site for many years without complaints, despite occasional issues with product quality. However, I placed an order that was delayed (with delivery by another service) and arrived while I was away. Upon my return, there was no package on my doorstep. I informed the service a month ago, and their response has been disappointing. They initially claimed I signed for the package when it was clearly left outside. Then they requested CCTV footage, which is impossible for me to obtain. I’ve been communicating with the delivery service, which does not answer calls. The platform is now insisting that I prove the delivery was made to the wrong address, despite me stating it was left on my doorstep. The parcel was valued at nearly £70, and their attitude suggests they believe I can afford to lose that money. I feel utterly deflated by their lack of empathy towards my situation.
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Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.
