shein.se

SHEIN sent Wrong Item , No Support Access, and Refusal to Resolve

On July 29, 2025, I placed an order with SHEIN for a specific suit for my father in preparation for my upcoming wedding in just two weeks. I have been a loyal customer of SHEIN for years and have made numerous purchases in the past two months for my wedding without issues—until now.Instead of the suit I ordered, SHEIN sent me a completely wrong item: a black outfit with shorts, which I never selected and is totally inappropriate for the event. I immediately contacted customer service to report the issue.To my frustration, SHEIN is now demanding that I return the incorrect item before issuing a refund, stating it will take 5 more business days after return confirmation to receive the money—forcing me to pay again and place a new order. This is impossible given the time constraints. I already paid for express shipping, and even with that, SHEIN has had multiple delays. I will not receive the correct item in time for the wedding.To make matters worse:They disabled my ability to contact any human agent. The live chat option is no longer available to me.I cannot submit disputes due to unexplained system errors.Ticket responses are vague, unhelpful, and do not address the actual issue.They continue to redirect blame to the shipping carrier, even though SHEIN is the party responsible for fulfillment and payment.This treatment has been disrespectful, dismissive, and unacceptable. I feel like they are trying to steal my money while blocking me from any real support.I request that:SHEIN refunds me immediately without requiring the return of the incorrect item.Access to live customer support be restored to resolve open issues.SHEIN be held accountable for this pattern of abusive and deceptive customer service.This is a clear case of a company failing to fulfill their contractual obligation, refusing proper resolution, and silencing their customers.

Date of experience: Jul 29, 2025