I was initially with a previous service until it went into receivership, and the new company took over. Since then, I have lost access to my policies, and the communication has been poor. They did not inform us about the changes in benefits or offer a way to manage our accounts effectively. I expressed my dissatisfaction and was misinformed about the cancellation process, leading to further complications. I wouldn't recommend this company for anyone's life insurance needs; their handling of my situation has been frustrating, and I'm still awaiting my refund.
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It is an incorporated society in the United Kingdom within the meaning of the Friendly Societies Act 1992.
