Name: shepherdsfriendly.co.uk
Telephone: 000000000
Rating: 3.9

ET Guest

Frustrating Experience with Income Insurance

My income insurance is meant to provide coverage after the first week of illness. I had surgery on the 29th of September, and I submitted a claim a week later. Now, it's the 10th of January, and I haven't received any updates on my claim's status. I've been paying this company for several years without making a claim, but now that I need them to honor my policy, they are reviewing my entire health history. For anyone considering income insurance, be sure to choose a company that verifies your health history before you start paying.

Date of experience: Jan 10, 2026

IFerreros Guest

1 month ago

Easy signup but some platform restrictions

The process to join and set up was simple, but the platform has limitations regarding investment information and direct debit options. Overall, the user experience is enjoyable, and customer support is attentive.

Date of experience: Jan 05, 2026

Wyndham Baker Guest

1 month ago

Joining and setup made easy

The process of joining and getting set up was straightforward, though the platform and profile could use more features regarding stock and share information, direct debit management, and similar aspects. Overall, the user experience is pleasant, and the customer support is responsive.

Date of experience: Jan 05, 2026

Ælfweard H. Guest

1 month ago

Lack of professionalism and trust

I was initially with a previous service until it went into receivership, and the new company took over. Since then, I have lost access to my policies, and the communication has been poor. They did not inform us about the changes in benefits or offer a way to manage our accounts effectively. I expressed my dissatisfaction and was misinformed about the cancellation process, leading to further complications. I wouldn't recommend this company for anyone's life insurance needs; their handling of my situation has been frustrating, and I'm still awaiting my refund.

Date of experience: Jan 05, 2026

Tucker B. Guest

2 months ago

Account details still pending

I haven't received my account details yet, which prevents me from registering on the app. Given that I can't access anything, I can only rate my experience a 1 out of 5. It's been a week since my initial deposit.

Date of experience: Jan 01, 2026

Rhett L. Guest

2 months ago

Seamless plan opening experience

I found the entire process of opening my plan to be very easy and intuitive. The email communication was excellent.

Date of experience: Dec 31, 2025

Leo Guest

2 months ago

Straightforward process

The process was simple and clearly explained, with no issues encountered.

Date of experience: Dec 29, 2025

Lanny Kelly Guest

2 months ago

Great value and clarity

The service offers good value for money and is easy to comprehend.

Date of experience: Dec 28, 2025

Denise Taylor Guest

2 months ago

Mixed experience with fixed bonds

I had two fixed bonds maturing and discussed my instructions with the team. While I was initially pleased, I was disappointed when my instructions were not followed through as promised. After a delay, I was informed it was a human error, which was eventually corrected, but I felt the team lacked understanding of the banking process. I hope for better service in the future.