I had two fixed bonds maturing and discussed my instructions with the team. While I was initially pleased, I was disappointed when my instructions were not followed through as promised. After a delay, I was informed it was a human error, which was eventually corrected, but I felt the team lacked understanding of the banking process. I hope for better service in the future.
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It is an incorporated society in the United Kingdom within the meaning of the Friendly Societies Act 1992.
