I'm confused by the low ratings... I was amazed by how much they assisted me. They gave me 60 full days to decide if I liked my boots. I opted for a refund to get another pair, and the process was incredibly smooth. If anyone has tried to return a digital product like a video game, you know what I'm talking about. It doesn't matter that they are two different entities. I received the product for up to 2 months, and they accepted it back. I can't even return a video game after 5 minutes of play if I start it. This is a genuinely good service; don’t let the reviews mislead you!
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