I was overcharged at this location and corporate refuses to help. Here are the details: I stayed here in January of 2026. I booked directly through the hotel and was guaranteed a rate that was held by credit card and I opted to pay for the stay when I checked in. That was my first mistake. More on that later. The location is good in a sense. You are very close to one of the bus lines and very close to many of the restaurants in the neighborhood. However it feels like you are also on the borderline of what could be sketchy by about a few blocks. I didn’t have a problem but I saw a few hotels in some very nice parts of Roma Norte with more greenery and cuter looking homes around. The hotel seems like a popular place for Americans as I heard a lot of english there. The staff are very kind and professional.The rooms were nice and clean. I was facing the street so I heard some noise but I like that. I can sleep through most things. You were given 2 bottles of water daily which was nice. There is no ice machine in the halls or on any floors so you have to go to the restaurant with your hotel bucket and ask them to fill it. I found that a little odd. No fridge in the room either. Now for the reason I gave this the poor rating I did. The hotel was fine but the billing has been a nightmare. If you are in the USA once you have a locked in guaranteed room rate when you check in they will put a pending hold onto the card used for incidentals I assumed. I saw the hold and it was around $350 more than the rate I was given for a week. When I pointed it out to the front desk they said it will fall away once the true billing occurs. No problem. I had to extend the stay by one day due to Winter Storm Fern. They said it wasn’t a problem. When I checked out they had a folio with the breakdown of the bill. I noticed that in USD it was higher by about $45 dollars. I asked them about it and they said that once the bill goes through it will be accurate. What I am looking at is a “Pending” charge. As I make my way to the airport I get an alert on my phone from Marriott for a pending charge that is $237 over what the bill should be. I phone Marriott trying to find out why this was and after doing some sleuthing online it turns out that I am not alone. Many have had 15% added to their stay in various Marriott branches in the world. What happened is that on the website they give you a price in USD. When you check out they charge you in pesos and then they do the currency conversion to dollars themselves. And their rate is very high. The only way around this is to pay in Pesos via cash when you leave. I obviously didn’t try that as I was assured that the ‘extra’ would fall off but it was suggested on some Reddit threads. I find this practice very misleading and deceptive. And to find out it’s been happening since 2021 and before really will make me think about choosing Marriott in the future if I am going to Mexico. I stayed at the Marriott in Osaka and there were no hidden conversion fees. Maybe it’s this Marriott which is doing it? I called corporate and they told me only the hotel can reverse the charges so maybe this particular branch is like a franchise. Who knows but this is a warning to others who choose to stay here. Even though it looks like your rate is locked in ..if you’re paying in US currency via credit card expect a hefty 15% added to your bill.
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