When we checked in at the Hotel, the night clerk said-"we have an upgrade for you", but the upgrade seemed to be a downgrade. I had requested and paid for a queen bed as we were a couple but the "upgrade" happened to be twin beds. When enquired the next day, we were told it would be sorted, but when we returned in the evening, nothing was done about it and we wasted hours while they gave us a new room-no apologies or anything except for one front office staff while the top managers strutted around not bothering at all.
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