My experience with the service was extremely frustrating. I faced significant issues while trying to arrange a pickup from my hotel in Paris for a trip to Amsterdam. I booked the pickup for November 6, but upon arriving in Amsterdam, I discovered from the hotel staff that my bags had not been collected. By the following Tuesday, with no sign of my bags, I had to cancel the service, return to Paris, and hire a car service to retrieve my luggage myself. This resulted in a wasted day and unnecessary expenses. Throughout this ordeal, I attempted to reach the support team via their chat line, receiving only apologies and empty promises about further attempts to collect my bags. Ultimately, it took weeks to receive a refund. I would not recommend this service again; it felt misleading, as I realized too late that it was essentially a relay to another courier, which was not made clear when I first booked.
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