The customer service team at Sherpr were great, both before I placed an order with them when they helped me get my shipment arranged properly, and afterwards when there was an issue with customs that they contested for me. The only issue I encountered was with Fedex incorrectly charging me import tax on items I was shipping from NL to the UK, despite me having a proper ToR1 form filled out, but Sherpr contested the charge on my behalf and I got my things shipped in the end without too much delay and without having to pay the tax. Fedex customer service was actually useless when I called them, so I recommend always going to Sherpr first. They also quoted me a much lower cost than a lot of other couriers. Would recommend! Only criticism is that on their website, when you have to upload your documents, it's not made clear whether I should upload my proof of address for the country I'm shipping from or to, I had to use chatgbt to help me fill it in, but only a small detail.
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