I purchased a mug and a festive jumper. The mug arrived, but the jumper was missing. I reached out to the support team, who assured me that my item would be delivered the following Monday. That day has come and gone without any sign of my jumper, leaving me with a poorly printed mug for £48! It's frustrating because the designs are great, but the final product and customer service are severely lacking. It feels like the team could fit in with other underwhelming services.
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