*Update March 18, 2024 in response to showercap: As I said below, in the 2 YEARS since I placed my order, I have moved homes and I kept asking you to cancel because you kept saying you couldn’t change my address on the order. It does me no good if you shipped the order to the place I lived at 2 YEARS AGO which is when I placed the order.*Update September 19, 2023: Looks like the company is trying to get my review taken down so I will happily add more details to my review -I ordered in March 23, 2022. I reached out for an update on May 2022. They wrote back:"I sincerely apologize that you have not yet received your cap. The team has not yet shipped. Unfortunately they have not provided us with a definitive date but the cap should be shipped by end of May to early June. If you would like to cancel and get a refund we completely understand. Alternatively if you would like to keep your order I will have the team refund you 10% off order. Please let us know how you would like to proceed.I hope you have a fabulous day!Raphia - SHHHOWERCAP Support"I emailed them and let them know I would wait. October 2022, still nothing. No updates. I reached out on their contact form and requested a refund because I had moved in that time frame:"Hi,I ordered from you back in March 2022 and still have not received my order. I would like a refund at this point as I've moved from my last place to a different house and I'm not sure I'm ever going to receive them."I don't hear back until November:"Thank you so much for your message. Apologies for the delay!A transparent update:• There have been issues with some orders migrated from the original website, yours, unfortunately, is one of them.• We're working with Shopify to convert them in one fell swoop.• We're currently, in parallel, converting them manually and doing so as quickly as possible.• Despite how it may feel, we're paying the most attention to these orders. It is our sole focus as a team to clear this up.• Due to this delay and your ongoing frustration, we're nurturing this pocket as VIPS through the end-of-year holiday and beyond.You'll receive tracking as soon as we have it.Please hold from emailing as it is backing up the same team and systems that are working towards a resolution.Please note: Due to the everchanging climate and an effort to prioritize our patiently waiting customers — we will be automatically canceling any dispute and fully refunding those orders. If you fall within this category, we encourage you to replace your order with the all-new shhhowercap.com if you'd like to receive your SHHHOWERCAP! 😀"I never received a refund or the shower caps.I continue to get BS emails from them about fixing the problem repeating the same script over and over.I ordered in March 2022 and it is now August 2023. I never received my order and keep getting apologetic emails without anyone actually doing anything about shipping my order.
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SHHHOWERCAP®️ is a female founded, female run, Small Business that reinvented the shower cap for the 90% of women that don't wash their hair every day.
Launched in 2015 and featured everywhere from ALLURE, New York Times, Vogue, and ELLE — the cult loved invention has fans across the world.
The brand can be found in major retailers across the country such as REVOLVE, Thirteen Lune, and Anthropologie, and Saks. Just to name a few!
And, after millions and millions sold of our innovation and hundreds of thousands of happy SHHHOWERCAP®️ customers across the world — we're dedicated to customer happiness above all else.
Owning the patented solution that has defined the category; brings many competitors and copycats. We appreciate your continued support of The (one and only) Original Turban shower cap — SHHHOWERCAP®See more
