The customer service was absolutely terrible. I ordered an expensive travel set that still hadn’t arrived a month later. Despite sending several emails to the company, I received no response. Eventually, I got someone else's order and was expected to pay for the return before they would send mine. After numerous messages and an additional two weeks, I finally received my order, only to find the embroidery was poorly done. This was meant to be a gift that I couldn’t give because it looked awful. Avoid this company; they clearly don’t care about their customers.
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