This company is all-hype, just banking on celebrity endorsements, but cannot follow-through with simple decency and customer service.First time to order from this company and it will be my last. Had trouble with a shipment coming in (they're an Australia-based product), so I sent an email to their customer service asking for assistance. I described my situation so that they would have some idea and context on what’s going on. A Georgia from customer service just breezes through my email, not really reading nor understanding what I wrote and answered with a canned response.Ms. Georgia/Shhh Silk, I don’t need my tracking number. If you had read my email, you would have seen that I KNOW my tracking number, as well as the fact it has been transferred to the local USPS. My shipment problem started when DHL transferred it to the local USPS. I was under the impression that DHL will be shipping this to my home, as I never had any problems receiving shipments from DHL. I requested for Shhh Silk to assist me with this and I even sent them screenshots of what my shipment status problem was and there was no reply after that.So unprofessional!I had silk products delivered to me from several companies I've ordered from like Slip, LilySilk, Fishers Finery, Celestial Silk, Lelini, Alaska Bear and Mulberry Park Silks. I did not have any problems with any of them. LilySilk in fact ships from China and I never experienced any shipping nor delivery problems from them. And their customer service is so much better than Shhh Silk's.Save yourself the headache and avoid this company!
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Silk Pillowcase & Silk Sleep Caps. 22 Momme Pure Silk. Free Shipping Worldwide. Black, White & Marble Silk Pillowcases. Personalize Your Pillowcase.
