I really support SYB’s mission protecting against radiation is important, and their products seem thoughtful. But my customer experience was unfortunately frustrating.I ordered two items:– A screen protector for iPhone 13, but received one for iPhone 13 Mini completely unusable.– EMF-free headphones, one of which was completely non-functional. And yes, I tested them with a proper adapter. The issue was not compatibility but faulty hardware.Due to illness (which I offered documentation for), I wasn’t able to initiate a return right away. When I reached out shortly after the policy window, I was met with rigid copy-paste responses, zero flexibility, and no willingness to acknowledge a genuine situation.I’m not someone who abuses return policies, I explained clearly, remained respectful, and only asked for fairness. Instead, I was treated like a number.SYB’s ideas are valuable. But if you don’t treat your customers as real people, the mission loses its meaning.
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