Review Time
I just want to express my gratitude to the customer service representative. You have been incredibly courteous and quick to address my questions and concerns regarding my cancellation and refund process. I understand it's a unique situation due to the unfortunate circumstances surrounding the loss of my husband, which was not the company's fault. Despite the reasons behind this, your response to my refund process has been exemplary. I appreciate you keeping me informed throughout the order cancellation and refund process. Sincerely, Ms. Jackson.
The ai messages I received at 1st were very kind. I really thought they were from people. I finally got email response from a Young Lady, Human Team member Stephanie, She is a Very Pleasent Person. I know SYB is very busy, and I appreciated her taking the time to let Me know what the status is of My Cancelation of My order and Refund. Its been a few months and My cancelation & refund are still under review. THANKFULLY I have the Young Lady Stephanie, on the case for Me!With Her positive supportive words, I now have HOPE once again, on the Successful processing of My Cancelation & Refund. I will DEFINITELY let everyone know, ASAP after I receive My Refund! I have been a repeat customer of SYB for a couple of years. Once I get out of My temporary financial slump, I will be able to start ordering once again. Ive been very satisfied with the Many Products Ive purchased from SYB!I wud Definitely Recommend ther products. I Also Believe I will have MORE GREAT THINGS to say, Hopefully Soon, about ther Customer Service Department. TY, For This Opportunity To Speak My Thoughts, Sincerely, From SYB CustomerMs Destria " Honey" Jackson
Absolutely not pleased that I have a fee of £76.31 to pay, when I have ordered from them before and never had to pay a fee. Will be unsubscribing and not ordering from here again. Why not send everything separately like the router blocker, I didn't have to pay a fee for that.
I really support SYB’s mission protecting against radiation is important, and their products seem thoughtful. But my customer experience was unfortunately frustrating.I ordered two items:– A screen protector for iPhone 13, but received one for iPhone 13 Mini completely unusable.– EMF-free headphones, one of which was completely non-functional. And yes, I tested them with a proper adapter. The issue was not compatibility but faulty hardware.Due to illness (which I offered documentation for), I wasn’t able to initiate a return right away. When I reached out shortly after the policy window, I was met with rigid copy-paste responses, zero flexibility, and no willingness to acknowledge a genuine situation.I’m not someone who abuses return policies, I explained clearly, remained respectful, and only asked for fairness. Instead, I was treated like a number.SYB’s ideas are valuable. But if you don’t treat your customers as real people, the mission loses its meaning.
Well I had a sound failure the other day w the head set. I asked SYB if they could help me out. They responded w a couple trouble shooting tips and I frowned at that but I gave it a go. The problem was the right ear plug lost volume out of the blue for no evident reason to me. I said to myself I’ll try the tips recommended, but I was leery that they would prove anything. The problem was the hearing out of the right side ear plug just stopped giving any sound. Well what a surprise that trouble shooting tip # two proved to show the problem wasn’t the head set but the problem is the adapter I was using. I switched to another adapter and the head set is fine. Thank you SYB
Customer service was excellent!I presented some questions which were answered very succinctly, in detail, and in a prompt manner (via email). I am impressed with this kind of customer service.This has been one of those great steps in building trust and confidence. Way to go, SYB!NK
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