Two weeks ago, I ordered two sets of SYB Air Tube Headset Black 3.5mm connector for two iPhone 7's according to the SYB official site's instructions. One set works using the Lightening connector provided by Apple with the phones, the other set does not work; sound is poorly transmitted through only one tube on this unit. I tried the second SYB unit on my iPhone with my Lightening connector, and both tubes transmit much clearer sound. Additionally, I tried the first SYB unit on a second iPhone 7 with its Lightening connector with same problematic results. Obviously, I received a defective SYB unit.I contacted SYB customer service via email and relayed the above information, and requested an RMA and pre-paid return postage label. In the email response, I was told that Lightening connectors are not always reliable and to test the SYB unit in question on a laptop. I don't have a laptop, and purchased the SYB units only for my iPhone 7 and my wife's. Testing the defective unit on a device on which I do not own, and will not use is, therefore, irrelevant. I emailed this response back. A Systems Operation Manager responded that she was clarifying that the customer service rep gave me specific instructions. Like I don't know that? She stated that SYB would resolve the problem but gave no indication of any logical steps she would actually take to resolve the problem. Looking very closely at the SYB official site, and you will see that it is not clear about the use of their products with Apple products. I think this is because SYB is not officially licensed by Apple for accessory use. That may be the reason for SYB disparaging Apple Lightening connectors.I'm out $39 on a unit that my wife intended to use while receiving medical treatment. My only option is to contact my credit card company to dispute the charge for non-refund of a defective unit.
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