I purchased two of their H.A.R.D headsets with usb-C connection. Both were defective and would not stay connected. They made me jump through all these hoops to prove it was their USB-C adapter that was the issue. They sent me a replacement for 1 of them which is the exact same adapter....zero solution. They need to change the design and stop using that cheap adapter.I also purchased a picture frame which ended up being one of those cheap acrylic frames with an oversized frayed piece of "nickel & copper coated polyester" mesh piece hanging out of it and unsecured. Customer service did fully refund my order which was appreciated .
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