They do not communicate at all. I wanted to cancel my order and received no response. When I tried to return it, they didn't provide an address for the return, and there were no refund documents. I sent about 23 emails, and they only replied to one. For my second jacket, they outright said I wouldn't receive it and offered a full refund or credit for the next drop. However, when I replied, I found out their email was full.
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