I ordered a jacket on December 4th. After realizing I overspent for the holidays, I wanted to cancel but found no options available on the website or through the platform they use. A week later, I received an email saying I could no longer cancel after a 4-hour "grace" period, which I never saw. I searched thoroughly. Eventually, I accepted the situation and kept the order. As of January 2nd, I still have not received any updates or communication about my order. I’ve tried reaching out multiple times via email and social media but received no replies. The only response I got pertained to the cancellation policy. They seem to have disabled comments on their recent social media posts due to numerous complaints. They've sent multiple emails about shipping delays, indicating a "small" percentage of customers wouldn't receive their orders until after Christmas, which has now shifted to after the new year. However, I haven't seen anyone confirm receiving their items. It seems they might be collecting orders without proper communication, possibly even manufacturing afterward, which raises concerns. Overall, the prices are excessively high, and the customer service is incredibly poor. I strongly recommend avoiding this company. Save your money. I’m currently trying to resolve this with the payment platform to secure a refund.
Claim your business profile now and gain access to all features and respond to customer reviews.
