Ordered 3 items together on 12th April. Next day Amazon said payment had been declined, they sent 4 messages via email, that does not accept replies. My bank confirmed payment was made, £238.10 and sent me confirmation and extract from my account. I made over 30 attempts to contact Amazon Uk via telephone, email and their ‘customer service’ page on the internet. No response at all. Then yesterday 14th I received notification via email the items were dispatched to me in Spain due to arrive 25/04. Again a no reply email. Today, I received a notification via Alexa that the items were held at customs pending my import tax number??? I have never worked in Spain, had a home here for 12 years, never been asked for an import tax number and have made over 1000 purchases from Amazon Uk, Germany and spain in that period. I am in very poor health and do not need this stress. I cannot contact anyone at Amazon to ask why they have taken this action but I suspect it is because they were proven to have messed up on my payment and were proven wrong. A disgusting service who have no right to claim a department purporting a customer service process. It has to be the worst company in the world for denial of contact with its customers, in my case now, lost customer.
Claim your business profile now and gain access to all features and respond to customer reviews.
Online retailer of books, movies, music and games along with electronics, toys, apparel, sports, tools, groceries and general home and garden items.