I ordered some key rings from a seller on a platform for same-day delivery with Prime. I decided to check the tracking to see when they'd arrive, and now it indicates Monday! I urgently needed them this weekend as I leave Monday morning. I contacted customer support, and they told me that I ‘should’ve checked my email or order after purchasing to confirm the actual shipping date’?! I expressed how absurd that was since the item clearly states next-day delivery, so why would I check for a different date in an email?! They had no response and repeated the same statement. Extremely frustrating. What is the purpose of Prime shipping if it can't be relied upon?
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Online retailer of books, movies, music and games along with electronics, toys, apparel, sports, tools, groceries and general home and garden items.