Really terrible customer support. Packages go missing all the time. They take very little responsibility for anything their side. And filing claims is a really difficult process. Returns very often went missing, and their 10-day SLA for that meant the customers had to wait ages before I could refund them. I estimate that 80% of all of my customer service issues and challenges I had last season. Were because of the poor support and information from ShipBob. I really wanted this to work out for me because they're a big business and they have a lot of warehouses and leverage. I just finally got rid of all of my inventory out of their place and moved over somewhere new. I think the only reason you'd want to work with ShipBob is if you were so big that you didn't care about customer service.
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