Review Time
We love working with ShipBob! They have been an awesome partner to help us navigate the next chapter of our business. There have been bumps along the way and room for improvement. That said, their willingness to work with us within our nuanced landscape has been awesome.
The representative has been incredibly supportive throughout our business dealings. Always ready to jump on a call and address any questions we have while navigating this learning curve with the new platform. He made our experience with the service a true relief!
Initially, everything was running smoothly until we hit peak season, and the service failed to keep up with incoming goods. They disregard their own service level agreements by not logging received items for weeks. We've faced backorders for weeks and missed key deliveries due to delays. It's alarming that they can't even locate stock that was confirmed as delivered. Their customer service has been unhelpful and lacks clarity while we chase urgent issues. Additionally, we've encountered significant overcharges on our account due to errors in logging products, leading to over £1,000 in unexpected charges.
Things were going well until they began losing shipments. I wish they could notify me about undelivered shipments so I could file claims, but unfortunately, that’s not the case. I recommend checking every order biweekly to ensure delivery and filing claims when necessary.
I had a very unsatisfactory experience. The rules were inflexible, the logic circular, and the attitude dismissive. Communication was slow and unhelpful. A scheduled call was canceled, and despite multiple exchanges, the responses remained generic and unhelpful. This type of approach is highly detrimental to brands seeking a genuine partnership.
In the e-commerce sector, reliability in suppliers and warehouses is crucial. This service has jeopardized our logistics and supply chain, leading to irreversible damages. There have been repeated inventory losses, and backorders have left our customers waiting. The handling of receiving and accountability has been poor, with no transparency or adequate resolutions for lost items. Overall, this service is not a dependable option for inventory management and offers minimal compensation for issues.
I strongly advise against using this service. It has been detrimental to our business. Initially, we had a dedicated account manager, but after a month, communication became nearly impossible. They made numerous errors with international shipping invoices, costing us thousands, and simply walked away from their mistakes. I suspect many reviews are not genuine. Proceed with caution.
The representative has been incredibly supportive throughout our business transactions. Always ready to jump on a call and clarify our queries as we navigate this learning phase with the new platform. This experience has truly alleviated our concerns!
Our experience with this service has been utterly disappointing. We are accountable for our customers, yet the service has been plagued by delays and inconsistencies. Our latest issue involves a Warehouse Receiving Order that has been stuck without updates for 14 days. Despite providing tracking and proof of delivery, the support team has been unresponsive. They fail to take ownership of their delays and leave us to manage the fallout with our customers.
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