I want to share my experience so others can avoid the same problem. I used ShipByMail to forward a jacket whose actual weight, confirmed independently by UPS, was approximately 0.9 kg. Despite this, ShipByMail initially claimed that the package weighed 10 kg based on dimensional weight. This number was completely inconsistent with the size of the item.After several emails, they offered to repackage the item into a smaller box “to help reduce the cost.” However, even after repackaging, ShipByMail declared a new dimensional weight of 7.83 kg, and I was charged accordingly.When the package arrived at my home, the reality was very different.The actual delivered weight was 1.58 kg, and the box measured 44 cm × 34 cm × 12 cm.Using ShipByMail’s own publicly stated formula for dimensional weight:Dimensional Weight (kg) = Length × Width × Height / 5,000→ 44 × 34 × 12 = 17,952→ 17,952 ÷ 5,000 = 3.59 kgEven according to their own method, the correct dimensional weight should have been 3.59 kg, not 7.83 kg, and definitely not 10 kg.This is not a small discrepancy.This is a pattern of inflated and inconsistent measurements that resulted in significant overcharging. USE SHIP AND SHOP FROM ARAMEX THEY ARE REALLY SERIOUS , SHIPBYMAIL IS A FRAUD
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