Review Time
I've reached out multiple times via calls and emails. A package I sent is confirmed as received, yet I'm unable to proceed with shipping it. The website states, "Due to the size of the shipment, please contact Support for accurate pricing and invoice. Thank you." Days have passed without any response. The last message I received was confusing, and I've had no follow-up. Ticket 39143 I've previously used the service without issues, but this experience has been so frustrating that I won't be returning.
I had a wonderful experience with the service. The process was straightforward, communication was effective, and my package was managed expertly from beginning to end. I would certainly recommend this service to anyone seeking a reliable mail forwarding option.
I had a great experience with ShipByMail. The process was simple, communication was clear, and my package was handled professionally from start to finish. I would definitely recommend ShipByMail to anyone looking for a dependable mail forwarding service.
I want to share my experience so others can avoid the same problem. I used ShipByMail to forward a jacket whose actual weight, confirmed independently by UPS, was approximately 0.9 kg. Despite this, ShipByMail initially claimed that the package weighed 10 kg based on dimensional weight. This number was completely inconsistent with the size of the item.After several emails, they offered to repackage the item into a smaller box “to help reduce the cost.” However, even after repackaging, ShipByMail declared a new dimensional weight of 7.83 kg, and I was charged accordingly.When the package arrived at my home, the reality was very different.The actual delivered weight was 1.58 kg, and the box measured 44 cm × 34 cm × 12 cm.Using ShipByMail’s own publicly stated formula for dimensional weight:Dimensional Weight (kg) = Length × Width × Height / 5,000→ 44 × 34 × 12 = 17,952→ 17,952 ÷ 5,000 = 3.59 kgEven according to their own method, the correct dimensional weight should have been 3.59 kg, not 7.83 kg, and definitely not 10 kg.This is not a small discrepancy.This is a pattern of inflated and inconsistent measurements that resulted in significant overcharging. USE SHIP AND SHOP FROM ARAMEX THEY ARE REALLY SERIOUS , SHIPBYMAIL IS A FRAUD
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ShipByMail is an affordable Canadian Parcel Forwarder which gives you a free Canadian Address to shop your favourite Canadian merchant. Sign up now and start shipping from Canada to the USA and internationally.Pay the merchant yourself or use our BuyFo...
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