I am a customer of Shipito and I am filing this formal complaint due to a serious failure in service, lack of proper communication, and an unjustified refusal to issue a refund.
I purchased products abroad, paid for the items, paid monthly fees, service charges, and shipping costs exactly as instructed by Shipito. However, none of the purchased items were ever delivered or effectively usable, as the shipment was discarded without proper notification.
According to Shipito, the Brazilian postal service (Correios) allegedly attempted to collect customs duties in September 2025 and, due to non-payment, the shipment was classified as abandoned and later discarded. The issue is that I was never clearly, directly, or effectively notified of:
any customs duty charges,
any delivery attempts,
any risk of abandonment,
or the disposal of the shipment.
At no point was I informed that immediate action was required on my part. Communication throughout the entire process was slow, unclear, and often non-responsive, which directly contributed to this situation.
Key points:
I paid for the products
I paid Shipito monthly fees and service charges
I followed the procedures provided by Shipito
No items were delivered
The service failed to fulfill its intended purpose
Despite multiple attempts to resolve this matter privately and professionally, the company has chosen to shift all responsibility to the customer and refuses to refund any amount, citing internal deadlines and lack of insurance — without acknowledging the failure to properly notify or communicate, which is the responsibility of the service provider.
Given the above, I am requesting:
👉 A full refund of all amounts paid, including product costs, fees, monthly charges, and all related services.
My goal is to resolve this issue fairly and transparently. If this matter is not resolved, I will continue to pursue my rights through other appropriate channels.
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