We use them for our 3rd party US domestic warehouse. They have pulled shipments incorrectly (shipped wrong item), and in my experience it takes them 4 working days to ship a UPS package, even if its air freight. they have no way to escalate an issue, and I have found no one that will be accountable for any mistakes or attempt to expedite. Might as well talk to a wall.
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ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.See more
